FAQ

FAQ

About the online store

How can I find my order and track it?
If you have placed an order, you will have received a confirmation email. From that moment, SportHG will take care of you to arrive at the indicated address. If your package does not arrive in a time that exceeds three working days, please contact SportHG to continue your shipment via info@sporthg.com or by phone +34 937603379.


Why is my order delayed?
There may have been any of the following problems:

Your request has been rejected by the SportHG security system for credit problems or for detecting any fraudulent or suspected fraud data. SportHG will contact you to solve the problem.
There has been a stock break in one of the products of the order. SportHG will contact you to solve the problem.
We are in the middle of national or local holidays, so that the general norm of the three working days is no longer fulfilled.

What warranty does my product have?

SportHG will automatically replace any product in which an error of production or preparation is detected, without additional costs for the user. Likewise, it will replace it if the product wears out too fast or shows clear signs of not meeting the basic standards of brand quality. In any case detected, please contact SportHG customer service at info@sporthg.com or at +34 937603379.

What do I do if my promotional code does not work? How can I use it correctly? How do I make a return if I used a promotional code for the purchase?
Please contact SportHG customer service at info@sporthg.com or +34 937603379.


How do I return, change or cancel an order?
Please contact SportHG customer service at info@sporthg.com or +34 937603379.


In what cases will not I be able to change my order without cost?
Whenever the change refers to some personal taste change, such as an article change or color change. Changes of size will not have additional cost but the cost of return will be at the customer’s expense. Visit the Measurements and sizes section before placing any order.


About SportHG products

What product do I choose for my sport?
In general, SportHG products have a great versatility for any sport. They are all made with the same material base and their different lines show differences of composition for more or less physical exigency or for different climatic environments. Among the different products there are also differences and details that fit different sports in particular. If you have any questions, please contact SportHG customer service at info@sporthg.com or +34 937603379.


What size is correct according to my composure?
Visit the Measurements and sizes section for more information on this subject.


How exactly do the different technologies of SportHG products work?
Visit the corresponding section in each case to know more details about the Technologies.


Where can I buy SportHG product from the online store?
At any of the official SportHG Points of Sale. If the map does not work properly, please contact SportHG customer service at info@sporthg.com or +34 937603379.


Where can I get a catalog of the brand?
Our catalogs are public, can be automatically downloaded in our online store in PDF format.


I am a journalist and I need information about the brand, access to press releases, image files, etc.
Visit the press section of this website and you will find all the material you need. In any case, we will give you a more personal treatment if you write to info@sporthg.com.

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